Frequently Asked Questions

How much of my donation actually reaches the rescue?

When you donate a box, we ship that box to the rescue. Hide & Scratch makes a modest profit to keep the program running long-term, but everything is priced below retail to make donor dollars go further. The more you donate, the lower the cost per box — a full case drops to just $10/box because shipping spreads across 15 units instead of being charged per item. Compared to Amazon wishlists (where shipping can eat 50%+ of a donation and Amazon keeps the savings on multi-item orders), this program delivers significantly more value to rescues.

Is my donation tax-deductible?

The rescue you donate to can provide a tax receipt directly (they're 501(c)(3) organizations). Tax treatment depends on your specific situation, so please consult your tax advisor.

Will the rescue know I donated?

Yes. We share your contact info with the rescue so they can thank you personally and send a tax receipt. If you'd prefer to donate anonymously, you can indicate that at checkout.

Can I donate to a rescue that's not listed?

Yes! If your favorite rescue isn't listed yet, email giveacatabox@hideandscratch.com with their name and we'll reach out to them. Rescues and shelters can also request to join directly — just send us an email with your organization name, location, and a little about your work.

Can I choose box colors or toy types?

Not at this time. Colors and toy types rotate to keep the program simple and efficient. Every donation includes quality products that cats love.

How long does shipping take?

Orders ship within 1-2 business days and typically arrive within 5-7 business days.

How do we join the program?

Email giveacatabox@hideandscratch.com with your organization name, location, and a little about your work. We'll get you set up with your own donation page.

How much does it cost to join?

Zero. No enrollment fees, no ongoing costs, no platform fees. It's completely free.

Can we use the products for fundraisers or raffles?

Absolutely. Use them however helps your rescue most — for the cats in your care, raffle prizes, fundraisers, foster supplies, whatever you need.

Will we know who donated?

Yes. We'll email you when donations come in and share donor contact info so you can send thank-you notes and tax receipts.

Can we update our page after it's live?

Yes. You'll have a dedicated access link where you can update your address, photos, description, and social links anytime. If you can't find your link, email giveacatabox@hideandscratch.com and we'll resend it.

What if we need to pause or opt out?

You can opt out anytime through your access link. If you need to pause temporarily, email giveacatabox@hideandscratch.com and we'll take care of it.

How do we add the program to our website?

Once your page is live, you'll be provided with a logo badge and HTML snippet in your portal that you can add to your website or donation page.